At VeltLotto, your privacy matters. We’re committed to protecting your personal data and being transparent about how we handle it. This policy outlines what we collect, how we use it, and the steps we take to keep it secure.
What We Collect
Personal Information
When you sign up, contact us, or interact with features on our site, we may collect details such as your name, email address, phone number, or other identifying information you choose to provide.
Usage & Device Data
We also collect general technical info—like your IP address, browser type, device details, and how you use our website. This helps us understand what’s working, what’s not, and how we can make your experience better.
Why We Use Your Information
We use the data we gather to:
- Provide our lottery services and manage your account
- Respond to your questions or support requests
- Keep our website running smoothly and securely
- Send you updates, promotions, or offers (if you’ve agreed to receive them)
- Analyze how people use our site to improve features and performance
- Detect and prevent fraudulent or suspicious activity
- Fulfill any legal or regulatory obligations
Sharing Your Info
We keep your personal information private. However, there are limited times when it may be shared:
- Trusted Service Providers: Some third-party services help us run our site (like hosting, payment processing, or email tools). They only get access to the data they need to do their job—and nothing more.
- Legal Requirements: We’ll disclose information if we’re required to do so by law or valid legal request.
- Business Changes: If our company is ever sold, merged, or reorganized, your data may be transferred to the new owner.
- With Your Consent: If you ask us to share your data or give permission, we’ll follow your instructions.
How Long We Keep Your Info
We only keep your personal data for as long as we need it—either to provide our services or meet legal obligations. After that, we securely delete or anonymize the data.
Your Rights
You have control over your personal information. You can:
- Ask to see what personal data we have about you
- Request corrections or updates
- Ask us to delete your data (unless we’re required to keep it)
- Withdraw consent for data processing
- Limit how we use your information
To make any of these requests, just get in touch using the contact details at the bottom of this page.
How We Keep Your Info Safe
We take reasonable steps to secure your information against misuse, loss, or unauthorized access. While no system is completely foolproof, we use up-to-date security practices to keep your data protected.
Links to Other Sites
Our website may contain links to other websites that we don’t control. If you follow a link to a third-party site, their privacy policy will apply—not ours. We encourage you to review those policies before sharing any information.
Policy Updates
We may update this Privacy Policy from time to time. If we make any significant changes, we’ll let you know on this page. Be sure to check in occasionally to stay informed.
Contact Us
If you have any questions or want to exercise your privacy rights, reach out to us:
VeltLotto
Level 12, 88 Queen Street, Melbourne VIC 3000, Australia
+61 3 8657 2948
support@veltlotto.com